Refund policy

We have a  15-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@homenew.in. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@homenew.in. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

  • Product has been used, washed, or damaged after delivery.
  • Original packaging, tags, or accessories are missing.
  • Product is returned in a dirty, stained, or torn condition.
  • Damage caused by improper use, overloading, or mishandling.
  • Minor variations in color (due to screen/display differences) or size (±1–2 cm) are not eligible for return.
  • Natural creases or folds caused by packaging are normal and not considered defects.
  • Products damaged due to exposure to water, fire, chemicals, or sharp objects are not eligible.
  • Return requests made after the return window (e.g., 7 days from delivery) will not be accepted.

Return Eligibility

Customers can request a return only if:

  • They receive the wrong product.
  • The product arrives damaged or defective.
  • The product has missing parts or accessories.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@homenew.in.